1. Our policy assures you of an economic pricing, along with the convenience of making reservations & payments online. prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.
2. We accept almost all major credit cards, such as Visa, MasterCard, and American Express. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.
3. Once the payment is done, we will send you a confirmation slip by e-mail. Print Copy can be produced as an evidence of payment to the service provided. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.
4. All our services have its own cancellation policies, before booking any activity with Roop Travel and Tourism, client has to read cancellation policy of that particular service.
◾ Air ticket cancellation policy will be applied as per the airline policy
◾ Air ticket cancellation charges will be applied as per the airline policy
◾Tourist Visa fees is non-refundable once payment done on our website.
5. If you fail to turn up for any of our service, no refunds in part or full can be provided. The same condition applies in the case of unused air ticket, visas, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.
6. We recommend you to carefully read the cancellation rules that apply to your services. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Roop Travel and Tourism in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Roop Travel and Tourism cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.
7. Roop Travel and Tourism reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of major unforeseen situation, such as flood and earthquake.
8. If we are not able to trace for you an accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of similar budget and standard. Hotel check-in / check-out policy largely depends on the hotel that you´ve chosen.
Roop Travel and Tourism cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.
9. Roop Travel and Tourism shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.
10. It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular service, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.
11. All content in this website, including logo, images, information on our services, and other relevant details, are proprietary to Roop Travel and Tourism. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.
12. Inclusion is mandatory and should have any one of the below mentioned points.
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.
Our Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.